Cameroon: MTN Mobile Money Users Shocked After New Hidden Charges Discovered

📱 Many users say they are losing money without understanding why

A growing number of MTN Mobile Money users in Cameroon are expressing confusion and frustration after noticing unexpected deductions from their accounts during recent transactions.

Some users claim that small amounts are being removed automatically after withdrawals, transfers, or even simple payments — leaving them with less balance than expected.

😱 “I withdrew 10,000F but received less”

One user in Douala reported:

“I withdrew 10,000F CFA, but I only received 9,850F. I don’t understand where the rest went.”

Similar complaints have been shared on social media, with many people asking whether new hidden charges have been introduced without clear public explanation.

📊 What could be happening?

While MTN Cameroon has not officially confirmed any new hidden fees, experts suggest several possibilities:

Standard transaction fees not clearly noticed by users

Service charges applied on certain transactions

Network or system deductions during peak usage

Bundled service costs (airtime, merchant payments, etc.)

However, many users believe the system is not transparent enough.